FAQ

SHIPPING

Kids tees and stickers are fulfilled from our studio in New York. Processing time is about 1-2 business days. Shipping time will depend on your location but is estimated at about 3-5 business days.

Adult tees and totes are printed on-demand and fulfilled by our printing partner, which has facilities worldwide. Fulfillment time is about 3-7 business days and shipping time will depend on your location but is estimated at about 3-5 business days.

Please note:

• Inclement weather or high volume may delay processing and/or shipping times.  
• If your order contains items with different fulfillment locations (see above) you will receive a shipment from each respective fulfillment location.

RETURNS / EXCHANGES

What's your return policy?

We don't offer returns and exchanges at this time. If you have any questions regarding your order, please contact us at lisa@missionmatilda.com within 7 days of receiving the item(s) so we can quickly look into the matter.

What if the item I received is wrong or defective?

We're so sorry if the item you received is wrong or defective. To help us quickly resolve this, please email us at  lisa@missionmatilda.com within 7 days of receiving the order and provide your order #, photos of the wrong or defective item along with any other details you may have about your order. 

Can I exchange an item for a different size?

At this time, we don't offer exchanges. If you're unsure which size to get, please check out our sizing charts; we have one for every item listed on our store in the product description section. Or please feel free to consult us on sizing at  lisa@missionmatilda.com.

DAMAGED IN-TRANSIT

If your item is damaged in-transit, please contact us within 7 days of receiving the order at lisa@missionmatilda.com with photos of the damaged item and packaging so we can quickly look into the matter.

LOST OR MISSING PACKAGES

Please note that we cannot accept responsibility for packages, which through tracking appear to have been delivered, but are presumably lost or stolen. 

If a package is returned due to a customer error (e.g. incorrect name, address or package refusal), the customer will be responsible for re-shipment charges.

Please make sure the address you provide us is correct. We cannot replace items that were shipped to the wrong address if the address provided to us is no longer your address.

If you would like a reshipment of a new order of items, due to it being lost along the way, you may be responsible for shipping charges.

CARE INSTRUCTIONS

For tees we recommend machine washing inside out and tumble drying low to extend the lifespan of the print. Do not iron directly over printed design.